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No 38, Hospital Street,Colombo 01, Sri Lanka.

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The Travel Desk


Welcome to The Travel Desk website.
The Price of Your Travel Arrangements
Price quotations are based on prevailing cost at the date of booking. We, The Travel Desk, has the liberty to change the prices at any time prior to a booking being confirmed. Once a booking has been confirmed the total amount payable has to be settled. We have the authority to refuse any sole discretion bookings.
When you are booking you confirm, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking.

By the Company prior to your departure
We look forward to provide you with the entire service at the time of booking.Arrangements are planned in advance, and we have no or any direct control over independent suppliers such as airlines and hotels. Therefore we have the right to make changes on occasion. Most of the changes tend to be subtle, but if the company considers it extensive, the change will be advised / communicated before your departure.The Company reserves the right to change prices at any time prior to the booking being confirmed. However, once the booking has been confirmed and the total value has been paid the price quoted is guaranteed.

Debit and Credit Cards
We accept Visa and Master Cards with a 3.5% surcharge. If the traveller is not the cardholder we will require written or faxed authorization from the cardholder, including photography of both sides of the Credit or Debit card before ticket release. If the traveller or cardholder fails to submit requires documents, the company has the right to cancel the travel booking.

Cancellation of Your Travel Arrangements
Company has the right to cancel your travel arrangements and will return total money that you have pay or will offer alternative available travel arrangements. (Provide for comparable cost)
Please note that the company will not take the responsibility for any major financial loss or incidental outflow and will not be able to compensate you if the cancellation is as a direct result of circumstance outlined in condition 6 (ii) “Force Majeure”.
If your behavior cause to suffering, danger, damage or annoyance to any of Company’s customers, employees or any other third party; we have the right to terminate your travel arrangements without notice.
If any negotiations have entered or cancel behalf of your side, you have to pay the cancellation fees.
All cancellation must be written notification and refund payable will be subject to return of all tickets and vouchers.
Please note that banks generally take up to 14 business days to process and transfer the funds into your account. Some banks can take up to 25-30 days, or until your next billing cycle. The Travel Desk has no influence over these timescales.


We will not accept liability, or pay compensation for flight delays. The airline will attempt to assist by allocating your seats on the next available flight. It is your responsibility to reconfirm the flights timing and departure terminals at least 72 hours before departure.
If you wish to make any amendments to your booking, other than increasing the number of passengers travelling with you and subject to seat availability, you will have to pay an Amendment Fee per person which will be notified at the time of change.


Airline tickets are paid for in full at the time of booking and in case of cancellation, we reserve the right to charge an administration charge, on top of which, the airline's charges will also apply. Please also note that some airlines may treat a name change as a cancellation and as such will not refund any funds.
When the outbound segment of your flight is not used the return segment will be automatically cancelled by the airline and no right to a refund exists for such partly used tickets.

Hotels and Accommodation:

We acquire hotel and accommodation star ratings from a variety of sources and offer them as a general guide. However, these are not necessarily the official local rating and you should be aware that standards can vary between hotels and accommodation of the same class in different countries, and even in the same country. Different countries have different standards; a 3 star hotel in one country is not necessarily equivalent to a 3 star hotel in another. Whilst we endeavour to ensure that property images displayed on The Travel Desk Website are accurate and up to date representation of the properties, we cannot guarantee this always to be the case.The images are provided to give a general 'feel' for the hotel.

Travel Documents

Please note that the required travel documentation (including medical certificates and Visas) responsibility is conceding to you. We not accept the liable or offer any allowance for any delays or cancellations coursed to your incorrect travelling documentations.


(i) All maintenance has been taken in contracting with the suppliers whose services include on various components.Company accepts responsibility for all your travel arrangements within its control.And this will contain any acts and/or omissions by our employees, appointed agents or suppliers where by those services prove to be lacking or not a reasonable standard. In the case of bearing by air and sea we limit our liability in accordance with the international agreements such as Warsaw convention.
(ii) ‘Force Majeure’ – The Company will not accept the responsibility of any loss, injury and damages caused by ‘Force Majeure’.The procedure not limited to strikes, uprisings, political unrest, hostilities, war, terrorist activity, epidemic, separation, or medical regulation, industrial disputes, fire, flood, technical, weather problems, transport, aircraft grounding, closure of airport